Customer Care
Essentials
Delivering exceptional customer service is at the heart of every successful business.
This course equips professionals with the essential skills and strategies to handle customer interactions with confidence and empathy. Learn to create positive experiences and build lasting customer loyalty.
4 weeks
6-8 hours per week
Course Fee
₦175,000
Master the fundamentals of providing excellent customer service and watch your business thrive.
Aisha Bello
Customer Experience Lead
What You'll Learn
- Effective communication for positive customer interactions.
- Managing and resolving conflicts professionally.
- Techniques to enhance customer loyalty and satisfaction.
- Best practices for creating memorable customer experiences.
- Utilizing CRM tools for better customer management.
Course Highlights
- Role-playing real-life customer scenarios.
- Tools and frameworks for managing customer feedback.
- Insights into handling challenging customers and situations.
- Developing an empathetic communication style.
- Strategies for turning complaints into opportunities.
Course Curriculum
practical application
Skill Development
- Interactive role-playing
- Case study analysis
- Feedback workshops
- Scenario simulations
What Our Students Say
Sarah L.
"This course transformed how I interact with customers. My confidence and positive feedback have soared!"
David K.
"The role-playing scenarios were incredibly practical. I learned so much about handling tough situations."